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Nondiscrimination Policy

DISCRIMINATION IS AGAINST THE LAW

Mission Health System and its affiliated entities* comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Mission Health does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Mission Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact (828) 213-1111.

If you believe that Mission Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the Office of Patient Experience, 509 Biltmore Avenue, Asheville, NC 28801, (828) 213-1210, fax (828) 213-1637, email Melissa.briones@msj.org. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, The Office of Patient Experience is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019; 1-800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

*Mission Health System includes Angel Medical Center, Inc., Blue Ridge Regional Hospital, Inc., Community CarePartners, Inc. and its Program of All-inclusive Care for the Elderly (PACE), Eckerd Living Center, LLC, Highlands-Cashiers Hospital, Inc., Highlands-Cashiers Physician Services, Inc., Mission Health Partners, Inc., Mission Healthcare Foundation, Inc., Mission Hospital, Inc., Mission Imaging Services, LLC., Mission Medical Associates, Inc., The McDowell Hospital, Inc., Transylvania Community Hospital, Inc., and Transylvania Physician Services, Inc. (collectively “Mission Health”).

 

 

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